A. Our Commitment to Privacy
DOUBLESTAR, LLC and its websites (each, a "Website" and collectively, "DOUBLESTAR") value your privacy and are committed to protecting personal information that you provide online. This notice will explain DOUBLESTAR's online information practices so that you can make informed decisions about the collection and use of your personal information at any of the Websites. To make this notice easy to use, we make it available on our homepage and at every point where personal information may be collected.
Certain of DOUBLESTAR's Websites are subscription based while others are open to all users. For subscription based Websites, you may participate in certain features of the Website without subscribing or providing any personal information. However, subscribers receive additional members-only benefits and can access certain Website features that are not available to non-members. For non-subscription based Websites, you may participate in certain features of the Website without subscribing or providing any personal information. Other features, such as fan clubs, sweepstakes or contests, may require that you provide personal information.
1. Information for Persons outside the United States
B. The Information We Collect And How We Use It
For Website visitors under 14 years of age, DOUBLESTAR has implemented additional steps to safeguard their privacy. For children 13 years or younger, DOUBLESTAR will collect and keep personal information only with a Parent's verified consent, or that has been provided by a Parent, after a delayed e-mail notification, or in aggregated form that is not linked to any personal information or identifiers (for example, 50% of girls under age 13 like the color pink).
At different pages of the Website, you may be able to register a product; purchase a subscription to the Website; join a fan club; order products; make requests; enter sweepstakes, contests or promotions; play games; test games or other activities on the Website; or request newsletters, updates, product and promotional information and/or materials. The types of personal information collected at these pages may vary, but could include:
On some pages, you can submit personal information about other people. Other than to fill an order or provide services relating to that order, DOUBLESTAR will not use personal information that you have provided about other people unless such other person has consented to such use. For example, if you want to send an electronic greeting card, you may be asked to provide the other person's e-mail address, or if you order a gift online for delivery to another person, you will need to provide the recipient's delivery address. The types of personal information collected about other people may include:
Described below are more specific examples of information that DOUBLESTAR may collect and how that information is used.
On certain DOUBLESTAR Websites you can register with the Website in order to fully utilize all the functions of your product, to play at the Website, or to access different or additional Website content. On other Websites you can register for a fan club. Registration will enable you to receive, at your election, special COGNO offers and new product updates, COGNO news and messages, news and information about other DOUBLESTAR products, news and information from third party partners, and free COGNO gifts. Information you submit at the Website will not be used except for those purposes that you have approved. Children ages 13 years and younger must have a Parent's verified consent, after a delayed e-mail notification, in order to register at a Website.
It is important that correct information be provided at registration because certain Websites have software filters that are designed to block the release of certain personal information to third parties via the Website. Some of the blocked information will be picked up from the information provided at registration. For example, software filters may block a telephone number that matches the telephone number provided at registration, or variations thereof, such as 8*8-123-4567.
DOUBLESTAR uses the information you provide about yourself or others when placing an order only to complete that order, or for technical, research and analytical purposes such as improving the design of the Website, or the products, promotions, information or services that it offers you. DOUBLESTAR does not share this information with outside parties except as necessary to complete and service the order.
DOUBLESTAR may offer gift cards by which you can personalize a product you order for another person. Information you provide to DOUBLESTAR to create a gift card is only used for that purpose, and it is only disclosed to the person receiving the gift.
Certain Websites offer e-mail activities such as e-cards or "send-to-a-friend" opportunities where a user invites someone to visit a Website. In such instances, DOUBLESTAR does not collect either the sender's or the recipient's e-mail information.
DOUBLESTAR uses return e-mail addresses to answer the e-mail it receives. When you e-mail DOUBLESTAR, DOUBLESTAR does not collect any personal information about you and will use your e-mail address only to respond to your specific inquiry or comments in the e-mail. DOUBLESTAR may keep an archive copy of the e-mail as part of its regular business records. Personal information that you may provide in your e-mail is not used for any other purpose and is not shared with outside parties.
DOUBLESTAR may from time to time ask Website users to volunteer to test a new online function or activity on a Website. The tester may be contacted by DOUBLESTAR via e-mail regarding his/her experience with the new function or activity.
4. Online Activities
Our Websites are designed to encourage an interactive user experience through games and activities. You may have the opportunity to participate in "send-to-a-friend" or e-card programs. You may be asked to submit content for publication (e.g. submission of a photograph, artwork, or text), and in connection with that submission, DOUBLESTAR may use your screen name, or your first name and last initial, and other information that you provide to us, such as the city and state where you are located. Personal information will not be published except with your consent, and your Parent's consent if you are 13 and younger.
DOUBLESTAR may collect personal information in connection with its promotions. You may be asked to provide personal information such as an e-mail address, street address or phone number so that DOUBLESTAR can let you know if you have won a prize. For other DOUBLESTAR promotions, your name or street address may be requested so that DOUBLESTAR can send you products or information by postal mail. We will only collect this information from children ages 13 years and younger when we have received verifiable Parent consent. DOUBLESTAR will not require that a child 13 years or younger provide more personal information than may be necessary to participate in a promotion.
Some DOUBLESTAR websites allow for the online submission of resumes in conjunction with job applications. Personal information collected by us in allowing for resume submission will be used solely for the purpose of accepting and evaluating candidate submissions for job postings, as further explained in the relevant portion of the applicable DOUBLESTAR websites. This information may be shared within the company and with third parties assisting DOUBLESTAR with its recruitment efforts, in both cases, in confidence and when there is a legitimate business purpose and reason for accessing it.
7. Customer Feedback
DOUBLESTAR may use non-identifying and aggregated information to obtain feedback from its customers about the company, a Website, or DOUBLESTAR's other products or services. Such information may be used to help DOUBLESTAR improve the products and services that it offers or to anticipate customer trends or desires. Such aggregated data (e.g. 6 out of 10 BOYS preferred COGNO over other games) may be shared with DOUBLESTAR's advertisers, licensees and promotional partners, but only in aggregated form and without any information that could be used to identify any specific individuals. For instance, DOUBLESTAR may tell an advertiser that X number of individuals visited a certain area of the Website, or that Y number of Americans and Z number of Australians filled out the Website registration form, but DOUBLESTAR will not disclose anything that could be used to identify those individuals.
In specific instances, DOUBLESTAR may ask Website users if they would like to volunteer to participate as a "tester" of a new or proposed activity or to evaluate a new product or service. If a user expresses interest in participating, DOUBLESTAR may contact that user by e-mail or postal mail in connection with the test program or evaluation. Children 13 and under must have verifiable Parental consent in order to participate in these types of test activities and evaluations. If you do not want your child to participate in these sorts of activities or testing, you may opt out of them.
8. Customer Service/Technical Support
You may be asked to provide personal information when you register a product or when contacting Customer Service or Technical Support for a Website. This information will be used to respond to your inquiry, for product recalls or product update information, and for archival, analysis and research purposes, but it is not used for any other purpose.
9. Cookies and Web Beacons
DOUBLESTAR may also use "web beacons" through a third party content server that monitors your use of a Website. Web beacons (or web bugs) are small strings of code that provide a method for delivering a graphic image on a web page for the purpose of transferring data, such as the Internet Protocol (IP) address of the computer that downloaded the page on which the web beacon appears, the URL (Uniform Resource Locator) of the page on which the web beacon appears, the time the page containing the web beacon was viewed, the types of browsers that fetched the web beacon and the identification number of any cookie on the computer previously placed by that server. When corresponding with you via HTML capable e-mail, web beacons let us know whether you received and opened DOUBLESTAR's e-mail.
On their own, cookies or web beacons do not contain or reveal any personal information. However, if you choose to furnish a Website with personal information, this information can be linked to the data stored in the cookies/web beacons.
10. Collection of Information by Third Party Partners
11. No Sharing of Personal Information with Other Website Users
C. Disclosure to Third Parties
DOUBLESTAR does not share personal information about you with companies that may want to market their products or services to you (e.g., other marketers, magazine publishers, retailers, participatory databases) except in conjunction with joint or co-promotions that are conducted with DOUBLESTAR. If we intend to share personal information about you to such companies in the future, we will ask for your permission at the relevant site where we request such information.
We may occasionally combine information we receive online with outside records to enhance our ability to market to you those products or services that may be of interest to you. If you register with the Website, we provide you with an opportunity to express your preferences with respect to receiving details about other products and services from DOUBLESTAR, affiliated businesses and selected third parties, as well as information about other or new products, programs or services that we believe may be of interest to you, whether from DOUBLESTAR or from affiliated businesses and selected third parties (such as licensees).
You may at any time contact the Website's Customer Service for assistance. We will only use personal information that you have provided to us online in the ways that you have approved. We will not use or share personal information provided to us online in ways unrelated to the ones described above, without also providing you with an opportunity to opt-out or otherwise prohibit such unrelated uses, as described more fully below.
D. Choice: Opt-Out, Updates, and Removal of Personal Information
You may let DOUBLESTAR know that you do not want your personal information used for a particular purpose, and you may change or update these preferences at any time.
You (or for children 13 and younger, your parents), will have the ability at any time to update, correct or remove any personal information that has been provided online to DOUBLESTAR about yourself or your child, either by accessing your account preferences with your user name and password, or by contacting the Website's Customer Service via e-mail or postal mail at the address provided below. Children 13 years and younger cannot update, correct or remove their personal information except through their Parent's user account so that Parents are aware of any changes. In response to a customer request, DOUBLESTAR will only release personal information collected from a customer to the e-mail address on file with DOUBLESTAR. It is the customer's responsibility to maintain the security and integrity of that e-mail address.
E. Data Integrity and Security
DOUBLESTAR will only collect personal information that is relevant to the purposes for which it will be used and then only to the extent deemed reasonably necessary to serve our legitimate business purposes. Personal information that DOUBLESTAR collects will only be used for the purposes for which it was collected or as subsequently authorized by you. DOUBLESTAR takes reasonable steps to ensure that data is reliable for its intended use, accurate, complete and current.
DOUBLESTAR will let you know when it is collecting personal information from you and how it will be used. DOUBLESTAR will only use personal information that is collected online for the purposes authorized by you or as aggregated data that is not linked to any identifiers.
DOUBLESTAR will require verified Parent consent for the collection of any personal information from children 13 years and younger. For children 13 years and younger, the user account is controlled by a Parent user name and password, so that the Parent will be aware of any changes that are made to the account. When you enter sensitive information such as a credit card number on our registration or order forms, the information is encrypted using secure socket layer technology (SSL). DOUBLESTAR may from time to time implement other measures to protect sensitive information that may be collected online.
F. Our Commitment to Children's Privacy
Before allowing your child to go online, DOUBLESTAR encourages you to review online safety tips with your child and to always supervise your children when they are online.
Protecting the privacy of children is especially important to DOUBLESTAR. For that reason, DOUBLESTAR will not ask children to disclose more personal information than is reasonably necessary in order to participate in DOUBLESTAR'S online activities. Furthermore, DOUBLESTAR will not collect or maintain information online from those we actually know are 13 years and younger, except with verifiable consent from a Parent. In such instance, the child will be asked to provide an e-mail address for their Parent, and the Parent will receive a delayed e-mail verification request within a short time thereafter. The Parent will be asked either to provide the personal information on behalf of the child or to consent to having the child provide the requested personal information.
When contacting a Website's Customer Service, please be sure to include the e-mail address that was used to register so that we can verify your request and a telephone number where you can be reached in case we have any questions or need to verify your identity before granting you access to your child's information.
G. How to Access or Correct Your Information
You (or your Parent if you are a child 13 or younger), will at all times have secure online access to your personal information collected through the Website, by using the user name and password that you have chosen for your account. With your user name and password, you can review, delete, or modify your information or, for Parents of children 13 and younger, your child's information. We use this procedure to better safeguard your information.
Alternatively, you may request that DOUBLESTAR delete, correct or update your personal information by sending a written request to the Website's Customer Service via e-mail or postal mail as provided under "How to Contact Us," below.
Please be sure to include your e-mail address that was used to register for the user account and a telephone number where you can be reached in case we need to verify your identity before granting any access to personal information about you or your child. To protect your child's privacy and security, we will take reasonable steps to verify your identity before granting you access to the personal information that we collect and maintain about your child. DOUBLESTAR will only release personal information to the e-mail address that is on file with the Website.
I. Business Transactions
Your personal information may be transferred to another company as part of a business transaction, such as a merger, acquisition by another company, or sale of all or a portion of DOUBLESTAR's assets. You will be notified by prominent notice on our Website for a period of at least thirty (30) days of any such change in ownership or control of your personal information. In the event that the transition will take place in less than thirty days from the date of posting of such Website notice, DOUBLESTAR, at its election in its sole discretion, may send you notification of such transfer to the e-mail address on file for you.
J. How to Contact Us
K. Effective Date